What is an Additional Line

Additional Lines can be added to any business on our SAS Flex platform. They're typically used if a company has multiple locations or departments, but can also be used for tracking specific advertising efforts, or for marketing firms that create individual campaigns for different clients. Here are the basics:

  • Additional Lines are billed under the same parent company.
  • Additional Lines can be attached to Scripts, or Advanced Front-End IVRs
  • Setting up an Additional Line will incur a $10.00 monthly fee per line.
  • You will be given a local or toll-free number for each Additional Line you create.
  • There is no limit to how many Additional Lines you can have.
  • No matter how many Additional Lines you set up, all usage and fees will be billed under your main account.
  • Unlike the plan base rate, which may be prorated depending on when your account is established during the billing cycle, Additional Line fees are not prorated.
  • Additional Line fees are due on receipt.
  • If you are setting up a Spanish Additional Line for your bilingual callers, you may choose to add a simple IVR to your line which would allow callers to press 1 for English or 2 for Spanish. Note that there is an additional IVR fee which is billed at $0.15/minute that the IVR itself plays. 

Call history, messages and recordings for Additional Lines can be accessed by logging in to your secure web portal. 

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