Authorizing Websites for Use in SAS Flex

On Specialty Answering Service's advanced service level, agents can pop out directly to our customer's websites to help schedule appointments, process donations, and place orders. However, before an external website can be accessed by our operators, it needs to be authorized by the SAS team to ensure functionality.

In this article we'll show you how to:

Adding an Authorized Website

1
Within SAS Flex, go to your User icon in the upper right-hand corner and click Settings

2
On the left-hand side of your screen under Manage, select Authorize Websites.

3
Next, click on the Add Website button as shown below.

4
In the pop-up window that appears on your page, you will be asked to enter the Display Name of the website as well as the website’s URL address

5
When you are finished, click Save.
NOTE: The Authorized Website request will automatically move to a Pending status. Send our support team an email at service@specialtyansweringservice.net, and let us know how you'd like us to use your website. We will review the request within 24-48 business hours and follow up to let you know if the site has been approved or if programming changes are required.

Adding an Append URL to an Authorized Website

If you're having issues where the data from previous calls is auto-populating on your site, you can add an Append URL which allows our agents to pass information to your website via query string.  

1
Click on the Website you wish to added the Append URL to. Next, copy and paste the following query string in the  Append URL field, as shown below.

?first_name={{first_name}}&last_name={{last_name}}&email={{email_address}}

NOTE: The Append URL can only accept Name, Email and Phone Number. If we are collecting any other pieces of information from callers that you want to be included, those fields will need to be manually entered in by the agent.
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