Routing Incoming Calls with a Simple IVR
SAS Flex offers customization tools right at your fingertips. With advanced script and IVR building technology, if you can dream it, you can build it. However, if you are only looking for callers to press 1 or 2 to be routed to another SAS script, e.g., Press 1 for English, Press 2 for Spanish, or if you'd like to cut down on robo-callers by adding a Press 1 Disconnect option, a Simple IVR is all you need. Let's get started!
In this article we'll discuss:
Setting up an English/Spanish IVR
Setting up a Press 1 Disconnect IVR