Routing Incoming Calls with a Simple IVR

SAS Flex offers clients the opportunity to have customization tools right at their fingertips. With advanced script and IVR building technology, if you can dream it, you can build it. However, not every client needs all of the bells and whistles. If you fall into that category, our Simple IVR feature can help. A Simple IVR would be used for companies that just want their callers to press 1 or 2 to be routed to another SAS campaign number. For example, press 1 for English, and press 2 for Spanish. Let's get started!

1. Within SAS Flex, go to the User icon in the upper right-hand corner, then click Settings.

2. Under the Telephony section, select Numbers.

3. Select the SAS number you wish to add your simple IVR to. 

4. Scroll down to the Simple IVR section at the bottom of the page. Then click the check box next to IVR Status to activate. 

5. Once activated, you can choose where to transfer calls via the Transfer Calls dropdown. 

Note that the Press 1 option will automatically be routed to the main number that you choose to adjust. Whichever number you select under Transfer Calls will be the Press 2 option. 

6. Next, select a recorded greeting, or use Text to Speech.

7. When you are finished, click Save.

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