Clearing Bounced Emails from your SAS Flex Portal
When viewing call details within your SAS Flex portal, you may come across calls where messages were unable to be delivered. Those calls will be highlighted in red, as shown below. Upon clicking on a specific call, you'll see an error message along with the email address(es) that we were unable to send messages to.
If you have requested email notification of your calls, but you have not been receiving messages, there are a few ways you can troubleshoot this issue.
1
First, you'll want to
check your profile(s) to ensure that the correct email(s) are listed for message delivery, and the corresponding
Closing Blocks are turned ON for the types of calls you wish to receive notifications for.
2
If you've confirmed that the email(s) are correct and assigned accordingly within the Profile(s), the next step would be to check your notifications for alerts regarding your messages.
3
If emails being sent from our system are bouncing, you will see a red alert in the notification bell in the upper right-hand corner of your portal. Clicking the bell will show you which email(s) are bouncing. All you have to do is click
Clear Bounce, and you will begin receiving emails again.
If an email has been on a bounce list previously, it is more likely to bounce again. Keep an eye out for these notifications so you can ensure that you're receiving all messages in a timely manner. Check out
this article for more information on how to set up and manage safe senders with your email provider.
