Customizing Callback Greetings
SAS Flex offers several different callback options that are designed to help capture more leads and increase customer retention. If you've activated any of our callback options within your portal, you can also choose to customize the language the agents will use when greeting callers upon the callback.
In this tutorial we'll show you:
Different Call Back Options
- Press 1 Callback: When activated, Press 1 Callback will give your callers the option to press 1 to reserve their place in the queue.
- Queue Callback: When activated, Queue Callback will dial your callers back if they hang up while waiting for 30 seconds or longer while in the queue.
- No Answer Callback: If callers don’t answer the first callback attempt, you can activate a Second Callback if no answer.
- Form Callback: The SAS Flex Instant Callback app is a way to initiate instant callbacks to your customers after they've submitted a form on your website.
How to customize Callback Greetings