I have a limited budget. How can I keep my invoices down?
If you are working with a limited budget, there are several things you can do to reduce operator talk time on your account and keep your monthly invoices in a comfortable range.
For users on our Flex platform:
- Consider adding a front-end IVR. Either a simple or an advanced IVR can be added via your online portal. This will help prevent robocalls from reaching an operator, and you can also use an advanced IVR for simple requests such as business hours, location information, and direct transfers.
- If you are receiving too many calls from telemarketers or spam callers, you can block callers right from your online portal.
- Add a few FAQs to your account. When operators have easy access to the most frequently asked questions, callers will spend less time on hold while the operators search for information.
- Configure additional script options to help us better represent your company, configure where notifications of non-message calls go, help us pronounce difficult names, create shortcuts to frequently asked questions, and more!
- Limit the times in which you forward to the service (e.g., on weekends or after hours), or set up conditional call forwarding through your phone provider.
- Text your callers right from the portal to streamline communication.
- Add customer data to your portal and activate the Lookup feature within your Greeting step. Utilizing this feature will allow the system to pre-populate caller data, which will speed up your calls!
For users on our Legacy platform:
- Consider adding a front-end IVR to your line, which will help prevent robocalls from reaching an operator. For legacy clients, Customer Support will need to activate this on your account.
- If you are receiving too many calls from telemarketers or spam callers, Customer Support can block callers on your behalf.
- Add a few FAQs to your account. When operators have easy access to the most frequently asked questions, callers will spend less time on hold while the operators search for information.
- Limit the times in which you forward to the service (e.g., on weekends or after hours), or set up conditional call forwarding through your phone provider.
You can also contact our Customer Service team to discuss script adjustments. For example:
- Remove excess verifications such as "Can you repeat your email address?" or "Can you repeat your phone number?" and so on.
- Create additional paths or sections in your script. This may make it easier for operators to sort through a caller’s issue and quickly get them to the correct party.
- Alternatively, create an All Calls path where the operators will gather only basic information, ensuring that every call will be handled efficiently.
Via phone at:
- 1-866-688-8912
Via email at: