Understanding the SAS Flex Voicemail Log

If you've configured an Advanced IVR, you can track all IVR interactions via the Voicemail Log within your SAS Flex portal. Similarly to your regular call log, the Voicemail log will display the timestamp, length, caller ID and outcome of every interaction. 

1
From the left-side navigation panel, click on the  Voicemail Log icon.

2
On the next page, you'll see an overview of all the calls that went through your Advanced IVR, and how they were routed based on the Outcome. Use the filters to change your date range and / or how many interactions you want to view per page.

3
If you have a Voicemail option set up within your Advanced IVR, click the 3-dot menu icon next to the call to play or download the recording. Voicemail recordings are available for 90 days, after which they are removed and no longer recoverable.

NOTE: For medical accounts that need to maintain HIPAA compliance, Voicemail will not be an option.
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