Understanding the SAS Flex IVR Log
If you've configured an Advanced IVR, you can track all IVR interactions via the IVR Log within your SAS Flex portal. Similarly to your regular call log, the IVR log will display the timestamp, length, caller ID and outcome of every interaction.
For instructions on how to view the IVR Log via the SAS Flex mobile app, check out
this article.
1
From the left-side navigation panel, click on the
IVR Log icon.
2
On the next page, you'll see an overview of all the calls that went through your Advanced IVR, and how they were routed based on the Outcome. Use the filters to change your date range and / or how many interactions you want to view per page.
You can block callers right from your IVR log by clicking the 3-dot menu icon next to the call and click
Block Caller
3
If you have a
Voicemail option set up within your Advanced IVR, click the 3-dot menu icon next to the call to
Play,
Download,
Email Message or
Block Caller. Voicemail recordings are available for 90 days, after which they are removed and no longer recoverable.
For medical accounts that need to maintain HIPAA compliance, Voicemail will not be an option.
