Combining Multiple Outcomes and Message Delivery Using the Closing (Collector) Script Block
The Closing (Collector) script block allows you to create two or more paths using the same steps, but with different message delivery options based on matching certain conditions to data collected from a previous script section. For example, in a Specific Person path, we may gather the same information regardless of which person is selected. With a Closing (Collector), we can match up a Condition (specific person) with a Comparison (which person was selected), and messages can be sent to individual Profiles when the call is saved.
In this article we'll discuss:
Creating the Closing (Collector) Script Block and Section
Now you'll need to configure your Conditions and Comparisons accordingly. Click Add new condition to begin. In our example, we'll match the Condition "Specific Person" to a Comparison of the name the agent selected from a Specific Person logic block.
First, select your Condition from the appropriate dropdown. We'll choose Specific Person from our list of Custom Collectors.
Next, choose your Comparison from the dropdown. We'll be selecting the names of the people we have listed in our Specific Person logic block.
When you are finished editing your block, click Save to be taken back to the Section editor. Here you can name your section and choose a color. Then click Save again.