Adding a New Number on SAS Flex Billing

When you sign up with SAS, you are given a phone number that you can forward your business lines to. Customers on our Flex Billing platform have the ability to purchase additional numbers right from their portal without having to reach out to our Customer Support team. Additional numbers can be used with Advanced IVRs, or if you'd like to configure different scripts based on different locations or departments your business may have.

In this article we'll discuss:

Purchasing a New Number

1
In SAS Flex, click on your user icon in the upper right-hand corner. Then select Settings.

2
Then, under the Telephony section, select Numbers.

3
To add a new number, click the Add Number button in the top right-hand side of your screen.
4
In the pop-up window, enter in the preferred area code of the number you'd like to add. Then click Search.

5
Choose the number you'd like to add from the list of available options. Then click Buy. Your account will be charged $10 immediately. Afterwards, you will be charged $10/month for the additional line. 
Before you can purchase the number, you have to agree to the SAS terms of service as indicated in the image below.

Should payment fail, the system will attempt to process the payment on any back-up cards that have been added. If there are no back-up cards on file, you'll need to update the current card or add a back-up and repeat the steps above. 

What are the Next Steps?

Once the new number is purchased, you'll need to configure the number in Number Settings, and assign it either to a script or an advanced IVR. Depending on what you'd like to use the new number for, check out the articles below for instructions on what to do next!

If you are adding an additional line for bilingual purposes, please reach out to our team to ensure additional steps are completed, like updating your front end IVR, translating your script, and ensuring the new line is set to the proper bilingual distribution.

If you have any questions or need help, don't hesitate to reach out to SAS Support by emailing us at service@specialtyansweringservice.net or calling us at (866) 688-8912.

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