Call Recordings in SAS Flex
If you have call recording activated on your account, then all live phone conversations will be recorded and available to be downloaded from SAS Flex. Check out some frequently asked questions regarding call recordings below.
Is call recording free?
Yes! Call recording is a free feature with SAS.
Can I turn call recording on/off on my own?
Yes. Call recordings can be enabled/disabled via your online portal. Click here for instructions.
How can I listen to my calls?
You can listen to your calls via the desktop app as well as the mobile app. For instructions on how to listen to calls via the desktop app, click here. For instructions on how to listen to calls via the mobile app, click here.
How long are call recordings stored?
Call recordings will be available in your portal for 60 days before they are purged from our system and no longer available. However, messages will always be accessible in your portal.
Why can't I listen to my calls?
There are a few reasons you may not be able to listen to your calls:
- Medical accounts: To maintain HIPAA compliancy, call recordings for medical accounts will be disabled.
- Callbacks: If your account has any callback feature activated (queue callback, press 1 callback, or instant callback) then the specific calls that were initiated from a call back will not be recorded.
- It's past 60 days: If the call in question happened over 60 days ago, the recording will no longer be available.
Can I rate the operators handling my calls?
Yes! Rating the operators is easy in SAS Flex.
Need further assistance? Please contact our Customer Service team!