How to Build an SAS Flex Script Workflow
Just like an actor would read a script for a movie, answering service operators need to follow a script to handle your calls and assist your customers accordingly. Scripts help guide the operators to collect important information like the caller’s name, number, email, and message, although they can be customized depending on your business’s specific needs. Creating an easy-to-follow script is key in setting up your operators for successful interactions with your customers. Let's get started!
In this article we'll discuss:
How to view, edit or add a new script
Upon clicking Add, you'll be prompted to choose one of the following. In this tutorial, we'll be choosing Start from scratch.
- Start from scratch: This option will allow you to start building your script from scratch. You'll need to create your own script blocks and script sections.
- Start from a template: Choose from one of several different script templates from Basic Message Taking to Appointment Scheduling.
- Build it for me: Use the Script Wizard to help craft a script within minutes.
Building a Script with 1 Section
How to build a script with 2 or more sections