How to set up a Logic Option in your Greeting
Logic Options should be used in your Greeting if you want the operators to follow one path or another right from the start of the call. For example, an HVAC company may want agents to ask callers right away if they're having an emergency. If they are, the script may direct the agent to warm transfer the caller to an on-call technician. If the caller is not having an emergency, the script may direct the agent to gather basic information for a return call. If you want all calls handled the same way no matter what the reason for the call, then you don't need to include a Logic Option in your Greeting.
How to add a Logic Option to your Greeting
If you want to change the order of your options, simply hover over the 6-dot icon on the left, and drag and drop the options into place.