Where do I send my on-call schedule?
If you are using the On-Call App in SAS Desk, you can update your on-call schedule at your convenience. If you are not currently using the on-call app, we would be happy to set this up for you.
The app makes it easy to add your schedule in advance, and is also helpful for any last-minute or emergency changes to your on-call rotation. Having on-demand control of your schedule eliminates the need for you to go through our Customer Service department and saves you from paying programming fees. Listed below, you'll find instructions for how to update the various on-call schedules available in the portal. You can also upload your schedule by following the instructions in this tutorial.
- Standard Warm or Cold Patch On-Call
- Custom Warm or Cold Patch On-Call
- Standard Reach On-Call
- Custom Reach On-Call
- Standard Email Only On-Call
- Custom Email Only On-Call
For clients who are not utilizing the on-call app, please contact our Customer Service department to submit on-call updates. You may submit your on-call schedule in an Excel spreadsheet, a Word document, or a PDF. Kindly email your schedule at least a week in advance.
You will receive a confirmation email letting you know that your account has been programmed. Please allow anywhere from 3 to 5 business days for your account to be updated.
NOTE: Do not call your forwarding number for schedule changes. Operators are unable to update your schedule. If you require an emergency update after-hours, you can add an agent alert to your account.