Where do I send my on-call schedule?
If you are using the On-Call App in SAS Flex, you can update your on-call schedule at your convenience. If you are not currently using the on-call app, we would be happy to set this up for you.
The app makes it easy to add your schedule in advance, and it is also helpful for any last-minute or emergency changes to your on-call rotation. Having on-demand control of your schedule eliminates the need for you to go through our Customer Service department and saves you from paying programming fees. Listed below, you'll find instructions for how to update the various on-call schedules available in the portal. You can also upload your schedule by following the instructions in this tutorial.
- Static Warm Patch On-Call
- Rotating Warm Patch On-Call
- Static Cold Patch On-Call
- Rotating Cold Patch On-Call
- Static Reach On-Call
- Rotating Reach On-Call
For clients who are not utilizing the on-call app, please contact our Customer Service department to submit on-call updates. You may submit your on-call schedule in an Excel spreadsheet, a Word document, or a PDF. Kindly email your schedule at least a week in advance.
You will receive a confirmation email letting you know that your account has been programmed. Please allow anywhere from 3 to 5 business days for your account to be updated.
Agents have limited permissions to make on-call changes in Flex, and they do not have visibility into your entire schedule setup.
If you require an on-all update, it is best to reach out to SAS Customer Service for assistance at 866-688-8912, or follow the instructions in this article.