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Programming

Learn how to access, review and edit your call script.

  • Personalizing your call script
  • How to edit script steps
  • How to access the Call Script Builder
  • Understanding the Call Script Builder
  • Color coding your call script
  • How to add and remove script steps
  • Add warm or cold transfer options to your script
  • Adding an App Integration webpop to your script
  • How to assign a call path to a specific Location
  • How to add a Web Pop to your script
  • Call patching FAQs
  • What does Use Location Information mean?
  • Adding notes for the call center agents
  • Outbound Return Call Service
  • Adding 24/7 warm transfers to your script
  • The function of Step Labels and Field Names
  • Common Call Types
  • Call Patching and Reach
  • Requiring script steps and skipping verifications
  • Understanding the 'Other' path in your script
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  • Reports
  • Setting up FAQs
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