Programming
Learn how to access, review and edit your call script.
- Personalizing your call script
- How to edit script steps
- Add warm or cold transfer options to your script
- How to access the Call Script Builder
- Outbound Return Call Service
- Understanding the Call Script Builder
- How to assign a call path to a specific Location
- Color coding your call script
- Adding an App Integration webpop to your script
- How to add and remove script steps
- How to add a Web Pop to your script
- Adding 24/7 warm transfers to your script
- Call patching FAQs
- How to Edit Your Script in Basic Agent
- What does Use Location Information mean?
- Common Call Types
- Adding a 24/7 warm transfer followed by a cold transfer to your script
- Adding notes for the call center agents
- Requiring script steps and skipping verifications
- The function of Step Labels and Field Names