Programming
Learn how to access, review and edit your call script.
- Call Patching and Reach
- Default fields in the Call Script Builder
- How to program a Logic Option into your script
- Script steps and their functions
- Understanding the 'Other' path in your script
- Important SAS programming short codes
- Adding a 24/7 cold transfer to your script
- Automatically changing a script on or after a specific date
- How to change a transfer number in your script
- How to update your business hours
- Adding a pre-built path to your script
- Integration instructions for the operators
- List of script variables
- Adding Notes using Basic HTML and CSS in Basic Agent
- Using the SAS Appointment Calendar
- Building a Web Pop Step in Basic Agent
- Business Hours vs. After Hours Settings
- How to add appointment setting to an existing path
- Populating your Web Form with SAS Script Variables
- How to change the transfer number in a Location