Learn how to access, review and edit your call script.
- Receiving Notification of Message Ticket and Non-Message Calls
- How to add appointment setting to an existing path
- Changing a 24/7 transfer to a business hours transfer
- Have different greetings for Business Hours and After Hours
- Business Hours vs. After Hours Settings
- Adding a Cold Transfer in Your Script
- How to add appointment setting as a new path
- Working With Function Steps in the Call Script Builder
- What is an Outcome Step?
- Adding a custom path to your script
- How to use the Search feature in Call Script Builder
- Adding a Logic Option in your Script
- Adding a Business Hours Step in Your Script