Programming
Learn how to access, review and edit your call script.
- How to program a Logic Option into your script
- Script steps and their functions
- Automatically changing a script on or after a specific date
- Important SAS programming short codes
- Integration instructions for the operators
- Have different greetings for Business Hours and After Hours
- List of script variables
- Using the SAS Appointment Calendar
- Default fields in the Call Script Builder
- Adding a pre-built path to your script
- How to label a Script Step
- How to update your business hours
- What happens when two paths have the same step labels
- Populating your Web Form with SAS Script Variables
- Understanding the Options Menu
- Adding a 24/7 cold transfer to your script
- How to change the transfer number in a Location
- How to change a transfer number in your script
- Explaining the Field Name Path Function
- Changing a 24/7 transfer to a business hours transfer