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Programming

Learn how to access, review and edit your call script.

  • Default fields in the Call Script Builder
  • How to program a Logic Option into your script
  • Script steps and their functions
  • Important SAS programming short codes
  • How to Edit Your Script in Basic Agent
  • Automatically changing a script on or after a specific date
  • List of script variables
  • Integration instructions for the operators
  • Adding a pre-built path to your script
  • Adding a 24/7 cold transfer to your script
  • Using the SAS Appointment Calendar
  • Have different greetings for Business Hours and After Hours
  • How to change the transfer number in a Location
  • How to add appointment setting to an existing path
  • How to label a Script Step
  • How to update your business hours
  • Populating your Web Form with SAS Script Variables
  • How to change a transfer number in your script
  • What happens when two paths have the same step labels
  • Understanding the Options Menu in the Call Script Builder
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