Programming
Learn how to access, review and edit your call script.
- Script steps and their functions
- How to program a Logic Option into your script
- Default fields in the Call Script Builder
- Important SAS programming short codes
- Automatically changing a script on or after a specific date
- Integration instructions for the operators
- List of script variables
- Have different greetings for Business Hours and After Hours
- Adding a pre-built path to your script
- Using the SAS Appointment Calendar
- Adding a 24/7 cold transfer to your script
- How to update your business hours
- How to label a Script Step
- How to change the transfer number in a Location
- Populating your Web Form with SAS Script Variables
- How to change a transfer number in your script
- Understanding the Options Menu in the Call Script Builder
- What happens when two paths have the same step labels
- Explaining the Field Name Path Function
- How to add appointment setting as a new path