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Programming

Learn how to access, review and edit your call script.

  • Adding a Warm Transfer Step to Your Script
  • Business Hours vs. After Hours Settings
  • How to add appointment setting to an existing path
  • Receiving Notification of Message Ticket and Non-Message Calls
  • Changing a 24/7 transfer to a business hours transfer
  • Adding a custom path to your script
  • How to add appointment setting as a new path
  • What is an Outcome Step?
  • Working With Function Steps in the Call Script Builder
  • How to use the Search feature in Call Script Builder
  • Adding a Cold Transfer in Your Script
  • Adding a Logic Option in your Script
  • Adding a Business Hours Step in Your Script
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