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Programming

Accessing, reviewing and editing your call script.

  • Using and Creating Nested Logic Options
  • Using the DNIS System Variable to Route Calls
  • How to Assign your SAS Flex Numbers
  • Combining Multiple Outcomes and Message Delivery Using the Closing (Collector) Script Block
  • Using the Dynamic Note Feature in your Script Blocks
  • Customizing your SAS Flex Call Script using formatting features
  • Using the Restrict Content Feature in your Script Blocks
  • Customizing Callback Greetings
  • SAS Flex Call Patching FAQs
  • Adding Warm or Cold Transfers to your SAS Flex Script
  • Requiring Script Blocks
  • How to add appointment setting to your script
  • Working with Tooltips and Icons
  • How to Swap a Script Block From One to Another
  • Working With Scripting Functions and Workflows
  • Configuring a Workflow (Round Robin) Script Block
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