Programming
Accessing, reviewing and editing your call script.
- Using the Script Genius Wizard in SAS Flex
- Copying Scripts in SAS Flex
- How to Configure an Address (Service Area) Block
- Working with Page Breaks in the SAS Flex Call Script Builder
- Configuring a Workflow (Path) Script Block
- Configuring a Closing (Collector) Block
- How to Assign your SAS Flex Numbers
- How to Build an SAS Flex Script Workflow
- How to Configure a Trigger Block
- Configuring a Closing Block
- Using the Warm Transfer (Collector) Script Block
- Adding Custom Collectors to Script Blocks
- Combining Multiple Outcomes and Message Delivery Using the Closing (Collector) Script Block
- How to Add Appointment Setting with Google Calendar to Your Script
- Customizing Callback Greetings
- How to Copy, Translate, and Route Your SAS Scripts to Spanish-Speaking Agents
- How to build a script with Logic Options
- Using the Restrict Content Feature in your Script Blocks
- Using and Creating Nested Logic Options
- Script Blocks and Their Functions