Programming
Accessing, reviewing and editing your call script.
- Using and Creating Nested Logic Options
- Getting Started with the SAS Flex Builder
- How to Edit a Script on SAS Flex
- Customizing Callback Greetings
- Copying Scripts in SAS Flex
- How to Swap a Script Block From One to Another
- Requiring Script Blocks
- Getting Started with Script Blocks
- How to Assign your SAS Flex Numbers
- Using the Restrict Content Feature in your Script Blocks
- How to Review Your Script Workflow at a Glance
- Using the Dynamic Note Features in Script Blocks
- Using the Script Genius Wizard in SAS Flex
- The Function of Block Labels and Collectors
- Working with Tooltips and Icons
- Building a Script with Business Hours and After Hours Call Handling
- Adding Warm Transfers to Your SAS Flex Script Workflow
- Using the DNIS System Variable to Route Calls
- Configuring a Workflow (Round Robin) Script Block
- Building a Section with a Logic Block