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Programming

Accessing, reviewing and editing your call script.

  • Customizing Callback Greetings
  • Personalizing your SAS Flex Script Workflow
  • How to Assign your SAS Flex Numbers
  • Using the DNIS System Variable to Route Calls
  • Using the Dynamic Note Features in Script Blocks
  • Steps for Building an SAS Flex Script
  • Using the Warm Transfer (Collector) Script Block
  • Combining Multiple Outcomes and Message Delivery Using the Closing (Collector) Script Block
  • Using the Restrict Content Feature in your Script Blocks
  • SAS Flex Call Patching FAQs
  • Configuring a Closing (Collector) Block
  • Working with Tooltips and Icons
  • Configuring a Reach Block
  • Customizing your SAS Flex Call Script using formatting features
  • Configuring a Workflow (Round Robin) Script Block
  • How to Add Appointment Setting with Google Calendar to Your Script
  • Adding Warm or Cold Transfers to your SAS Flex Script
  • Configuring a Cold Transfer Block
  • How to Edit a Script on SAS Flex
  • Requiring Script Blocks
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