Programming
Accessing, reviewing and editing your call script.
- Script Blocks and Their Functions
- Configuring a Reach Block
- Using the Dynamic Note Features in Script Blocks
- Building a Script with Business Hours and After Hours Call Handling
- Working With Scripting Functions and Workflows
- Adding Warm or Cold Transfers to your SAS Flex Script
- How to Review Your Script Workflow at a Glance
- How to Build an SAS Flex Script Workflow
- Getting Started with Script Sections
- How to Edit a Script on SAS Flex
- The Function of Block Labels and Collectors
- Personalizing your SAS Flex Script Workflow
- Understanding Different Closing Block Options
- Updating a Transfer Number in your Script
- SAS Flex Call Patching FAQs
- Configuring a Cold Transfer Block
- Working with Tooltips and Icons
- Using the DNIS System Variable to Route Calls
- Steps for Building an SAS Flex Script
- Previewing your SAS Flex Script